Digitization is anything but a foreign concept for Rittal, as evidenced by the company's highly engineered product portfolio: it includes configurable control cabinets, intelligent cooling systems, power distribution systems, machines for control cabinet processing and wire harnessing as well as innovative IT solutions ranging from IT racks to modular data centers.
With all these products and solutions, Rittal focuses primarily on providing the very best support for its clients' value chains and processes while ensuring the highest possible level of security. If you think about it, this is actually exactly the same goal pursued by EDI technology. It is no coincidence that Rittal has been using this technology in serial production for more than 15 years. Previously, the internal IT department in Germany exclusively managed these processes. Since the total of connected clients now amounts to 30, the department has reached its limits and Rittal Austria turned to EDITEL as an additional EDI service provider for the implementation of additional connections. The bottom line of the first jointly implemented project, according to Julia Svoboda, who is responsible for EDI processes at Rittal in Austria in the area of organizational development: "This was the fastest and most straightforward EDI connection I have ever experienced!" she said.
A reliable basis
In addition to getting new clients connected swiftly, the priority for Rittal is ultimately on well-functioning ongoing EDI operations, because as Ms. Svoboda put it, this "not only ensures error-free order processes, but also saves an enormous amount of time. This allows our staff to fully focus on customer service." According to Ms. Svoboda, the fact that everything went so smoothly even with the very first client connected by EDITEL is primarily "a result of our good teamwork. The team at EDITEL stands out for its high subject-matter expertise, but above all for maximum reliability – which, as we know from experience, is unfortunately not always a matter of course these days." This is certainly a good basis on which Ms. Svoboda intends to build in the future:
"Our clients are only gradually converting their ERP systems, which means that we also have a long way to go when it comes to EDI. We certainly want to continue this journey with EDITEL."
